Questions, answered.
Can't find what you're looking for? Reach out and our team will get back within a business day.
FAQs
Questions, answered.
Can't find what you're looking for? Reach out and our team will get back within a business day.
How long does a typical project take?
Timelines vary by scope — a landing page can launch in 1–2 weeks, while a full software platform typically takes 8–16 weeks. We'll give you a precise timeline after discovery.
What does a project cost?
Every engagement is scoped individually based on complexity, timeline and team size. We provide a transparent, itemized quote before any work begins — no hidden costs.
Do you offer post-launch support?
Yes. All plans include a support window post-launch, and we offer ongoing maintenance retainers for ongoing monitoring, updates and feature development.
Can you work with our existing team?
Absolutely. We regularly plug into existing product and engineering teams, either augmenting capacity or leading specific modules end-to-end.
Do you sign NDAs and IP agreements?
Yes, we sign NDAs before any confidential discussion, and all IP developed during your project belongs entirely to you upon final payment.
Do you work with international clients?
Yes — we work with clients across time zones with flexible overlap hours, async updates and dedicated communication channels.
Products & Technology
Questions about our products.
Can I use CRM, ERP and HRMS together?
Yes — our business software suite is designed to work as one connected system, so leads, operations and staff data stay in sync without manual re-entry.
Are the ready-made products customisable?
Yes. Ready-made products come with your branding, and we can extend features to match your specific workflow before launch.
Which technologies do you build with?
React, Next.js, Node.js, Flutter, AWS, Python and more — we pick the stack based on your goals, not by default. See our full technology list on the homepage.
Can I request a product not on your list?
Yes — our catalog reflects our most common builds, not a limit. Custom software outside this list is exactly what our Software Development team handles.
Pricing & Billing
Questions about cost.
Do you require full payment upfront?
No — payments are split across agreed project milestones, so you pay as work is delivered and approved, not all at once.
Is there a difference between Starter, Growth and Enterprise?
Yes — they differ in scope, support level and dedicated resourcing. See the full feature comparison on our Pricing page.
Are there any recurring or hidden fees?
No hidden fees. Ongoing costs, if any (like hosting or a maintenance retainer), are always disclosed and agreed to upfront.
Support & Communication
Questions about working with us.
How do I reach my project team?
Through a dedicated channel set up during onboarding — usually WhatsApp, email or a shared workspace, plus weekly scheduled calls.
What are your support hours?
Our team is reachable 24/7 for urgent issues on active support plans; general queries are answered within one business day.
What happens if I need to pause the project?
Just let your project manager know — we'll document current status clearly so picking back up later doesn't lose any context.
1 business day
Average Response Time
24/7
Urgent Support Coverage
98%
Client Retention Rate
0
Hidden Costs, Ever
Ready to work with BossNitiX?
Tell us about your project and we'll respond within one business day.